WhatsApp

About this integration.

The WhatsApp integration connects your team to Orderly through natural conversation. Authenticated users can create shipping labels, look up order status, compare carrier rates, and manage operations directly from WhatsApp. The AI assistant understands your operations context and guides users through structured workflows like label creation with address parsing, customs documentation, and rate comparison.

How it works

1. 01
   Link your number

   Authenticate your team’s WhatsApp numbers to your Orderly organization.
2. 02
   Message the assistant

   Ask in plain language to create labels, check status, or compare rates.
3. 03
   Guided workflows

   The AI parses addresses, handles customs, and walks you through each step.
4. 04
   Get the label in chat

   Finished labels are delivered straight into the WhatsApp conversation.

Use cases

• Create a FedEx label from your phone while at the warehouse
• Check shipment status for a customer while on a call
• Compare carrier rates on the go